Shipping policy
HINE-R Engineering is a division of Gorilla Brakes Ltd. We aim to dispatch all orders as quickly and securely as possible.
United Kingdom Shipping
All United Kingdom orders are shipped using Royal Mail Special Delivery.
Royal Mail Special Delivery is a tracked and secure service designed for fast delivery within the UK.
International Shipping
International orders are shipped using Parcelforce or DHL, depending on the destination country and the most suitable service available at the time of dispatch.
Shipping method selection is made at our discretion to ensure the safest and most efficient delivery service for each order.
Dispatch Times
We aim to dispatch orders promptly, but dispatch times may vary depending on stock availability, order volume, weekends, public holidays, and other operational factors.
Any delivery times provided are estimates only and are not guaranteed.
Tracking
Tracking information will be provided where available once your order has been dispatched.
Customs, Duties and Import Charges
For international orders, the customer is responsible for any customs duties, import taxes, handling fees, or other charges applied by the destination country.
These charges are not included in the product price or shipping cost unless explicitly stated otherwise.
Delays
We are not responsible for delays caused by postal operators, courier networks, customs clearance, weather events, or circumstances outside our control.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, losses, or additional charges resulting from incorrect or incomplete delivery details.
Lost or Damaged Shipments
If your order arrives damaged, or if you believe your shipment has been lost in transit, please contact us as soon as possible so we can investigate with the relevant carrier.
Contact
For shipping enquiries, please contact:
HINE-R Engineering
A division of Gorilla Brakes Ltd
Alston House
Whitecross Business Park
Lancaster
LA1 4XF
United Kingdom
Email: sales@gorillabrakes.com