Refund policy
HINE-R Engineering products are precision CNC-machined components designed for high-performance bicycle braking systems. Due to the safety-critical nature of braking components, strict return conditions apply.
Return Period
We offer a 30-day return period from the date of delivery. To be eligible for a return, the item must meet the conditions outlined below.
Return Eligibility
To qualify for a return:
- The item must be unused and uninstalled
- The item must be returned within 30 days of delivery
- The product must be returned in original packaging
- Proof of purchase is required
Because braking components are safety-critical, any product that has been installed, ridden, modified, or damaged cannot be returned for resale.
Faulty or Damaged Items
Please inspect your order upon delivery. If a product arrives damaged, defective, or incorrect, contact us immediately so we can investigate and arrange a replacement where appropriate.
How to Request a Return
To start a return, contact us at:
sales@gorillabrakes.com
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
Approved returns should be sent to:
HINE-R Engineering
A division of Gorilla Brakes Ltd
Alston House
Whitecross Business Park
Lancaster
LA1 4XF
United Kingdom
Return shipping instructions will be provided once the return request is approved.
Exchanges
The fastest way to receive a replacement item is to return the original product and place a new order once the return has been approved.
EU 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Items must still be unused, uninstalled, and returned in original packaging with proof of purchase.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since approval of your refund, please contact:
sales@gorillabrakes.com